Vehicle Account Information

If you are financing more than one vehicle with us you may use any of your account numbers to register. Once your registration is complete you will be able to access all of your accounts.

All fields required
(Located on your monthly invoice, see image for reference. If you need assistance please contact a Customer Care Representative at 1 (800) 428-4034, Monday - Friday, 8 a.m. to 10 p.m. Eastern Standard Time.)
(No dashes - e.g. 123456789)
Register Account

Set up your Username and Password

Select the Username and Password that you would like to use to access the Volkswagen Credit online account.

If you forget your password, we'll ask you to answer a security question before providing you with access to your account. Your answer should be a word or phrase that you can easily answer but nobody else can.

(e.g. jsmith) (May not contain: = + " ; , * & \ < > ( ) or whitespace, and must be 3 - 25 characters in length)
(Case sensitive, must be 7 characters or more, include one number and one capital letter. May not contain: = + " ; , \ < >)
(Security question answer is case sensitive)

Online Access Agreement and Consent

Please review and accept the agreement by checking the box below.

Online Access and Usage Agreement

Online Access and Usage Agreement revised and effective as of July 18, 2017.

By clicking 'I Agree', you indicate that you have read and accepted the Online Access and Usage Agreement ("Agreement") as outlined below. This Agreement is subject to change at any time.

In this Agreement, VW Credit, Inc. and its current and future affiliates is referred to as "we," "us," "our," "Audi Financial Services," and "Volkswagen Credit."

"You" and "your" refer to the individual(s) or entity identified on the Account(s).

"Account(s)" refers to your account with Audi Financial Services or Volkswagen Credit corresponding to the lease or purchase of your vehicle and secured by a Contract.

"Communication" refers to any periodic Account invoice, or associated authorization, agreement, disclosure, notice or other information that would accompany your Account's periodic invoice but not limited to information that we are required by law to provide to you in writing.

"Contract" refers to your Lease Agreement, Retail Installment Sales Contract, or Promissory Note and Security Agreement.

"Online Service(s)" refers to Accessing your Account online, provision of communications, including Privacy Notices, Scope of Communication, Electronic Payments, Alerts Services, and Email Inquiries.

1. Agreement

Online Service(s) are subject to this Agreement and also to the following, which are considered part of this Agreement:

The terms and conditions in this Agreement; terms or instructions appearing on a screen when using the Service; VW Credit, Inc. rules, procedures and policies, as amended from time to time, that apply to the Service, and each Account; and the then-current rules and regulations of any funds transfer system or payment system used in connection with an Account.

In addition to this Agreement, you may have a separate agreement for your Account, such as your Contract. Your Account will continue to be subject to those other agreements and, in the unlikely event of a direct conflict between this Agreement and your Contract, those agreements will govern the area of conflict.

2. Online Service(s) Enrollment and Registration

In order to enroll in and receive Online Service(s), you must first register through or Some individual services, such as electronic funds transfer (EFT) or electronic invoicing may require additional enrollment.

By registering for Online Service(s), you warrant that you have the right, power, and authority to register and to receive electronic notices. Any individual named on the Contract may register, enroll, and utilize Online Service(s). This may include any account holder, co-applicant, cosigner, individual, jointly and/or guarantor.

Regardless of the individual who enrolls in Online Service(s), the terms of this Agreement apply to all borrowers, individually and jointly.

By registering for Online Service(s), you agree and understand that you are solely responsible for acquiring and maintaining a computer or other electronic device that meets the requirements necessary to access Online Serivce(s). You also agree and understand that you are solely responsible for all costs associated with accessing Online Service(s) and your Account.

3. Accessing Your Account / Terminating Online Access

To obtain online access, you will need to provide VW Credit, Inc. with information requested during the registration process. This information is used to authenticate you as a user with access to the Account.

Access is generally available 24 hours a day, seven days a week. However, your access to Online Service(s) or one or more of your Accounts may be unavailable or delayed due to maintenance or other circumstances beyond our control. Any delay of access will not affect your obligations under your Contract. During these times, you will be able to contact our Customer Service Center:

Audi Financial Services at 888-237-2834 (8 a.m. to 10 p.m. Eastern Time); or

Volkswagen Credit at 800-428-4034 (8 a.m. to 10 p.m. Eastern Time); or

Writing to VW Credit Inc., P.O. Box 3, Hillsboro, OR 97124

You may choose at any time to cancel your registration for the Online Service and access to this Site by contacting our Customer Service Center:

Audi Financial Services at 888-237-2834 (8 a.m. to 10 p.m. Eastern Time); or

Volkswagen Credit at 800-428-4034 (8 a.m. to 10 p.m. Eastern Time); or

Writing to VW Credit Inc., P.O. Box 3, Hillsboro, OR 97124

If you close your Account, we will suspend or terminate your access. Once suspended or terminated, we will not be required to reinstate or re-activate your access. VW Credit, Inc. may limit or suspend access at any time without prior notice at its sole discretion. Reasons for termination or suspension may include your violation of this Agreement; activities that indicate unauthorized use or repeated attempts to make payments to your retail loan or lease with insufficient funds; or your Contract in default or subject to the automatic stay in bankruptcy. Similarly, VW Credit, Inc. may choose to stop offering the Online Service completely. Any limitation or suspension of access will not affect your obligations under your Contract.

4. Scope of Communications to be provided in Electronic Form

You agree to receive paperless communications for your Contract when

(1) You consent to this Agreement; or

(2) At any point after enrollment, you choose to discontinue receiving paper communications in the mail, agree that we may provide you with communications in electronic format, and that we may discontinue sending paper communications to you, until you withdraw your consent.

The communications provided in electronic form may include, but are not limited to: Privacy Notices; Legal and regulatory disclosures and communications associated with your Account as applicable; Periodic disclosures or monthly invoices for your account.

Additional documents may be sent electronically that are identified by VW Credit, Inc. and considered within scope of this agreement.

The person receiving the Account related communications in electronic form is responsible for providing copies of all communications to all joint owners, delegates, or other persons with access to the Account. We reserve the right at all times to communicate all Account related information to you through the U.S. Postal Service or overnight courier, at our sole discretion.

Communications that we provide to you in electronic form will be provided (1) via email, (2) by access to a website that we will designate in an email notice we send to you at the time the information is available, or (3) to the extent permissible by law, by access to a website that we will generally designate in advance for such purpose.

You agree that we may satisfy our obligation to provide you with an annual copy of our Privacy Notice by sending it electronically to your email address, by posting the information on our website or to your secure mailbox, and sending you a notice to your postal address or email address (either separately or as part of an account statement) telling you that the information has been posted and providing instructions on how to view it,

We may, at our option, offer you additional options and preferences for the delivery of various types of communications related to your Account.

i) Accessing Online Statements

Your online statement and legal notices and disclosures will be presented to you on the website. You will need to ensure that your computer software meets the requirements provided on the website in order to view, print, and/or save your online statement and legal notices. Your statements are available online for up to a maximum of 90 days. The statements for the Account may be only available for shorter periods. There may be a gap in the historical statements available online for the Account if you do not enroll immediately at the time the Account is first opened. For an Account, there may be a delay of up to several weeks after enrollment before you can begin viewing statements online. You will continue to have the option to request historical statements, for which fees may apply; please refer to Online Fees for more information.

ii) Email Address Maintenance

It is your responsibility to notify us if you change your email address. Unless otherwise prohibited by law, rule or regulation, if our email to you is returned as undeliverable, we may discontinue sending email messages, discontinue future online statements and switch your account statements to paper statements sent by U.S. Postal Service until you provide us with a valid email address. Any delay of access will not affect your obligations under your Contract. You may change your email address by going to the profile section of the Website, and updating your contact information.

5. Electronic Payments

You have the option of making electronic or Automated Clearing House ("ACH") payments through this site.

i) One Time Payments

If you choose to make a one-time ACH payment, you will be required to provide your bank account number and bank account routing number. You will also be asked to submit your authorization to make a one-time payment before completing the transaction. For one-time payments, your submission will verify that you are authorized to conduct the transaction, and that you agree that VW Credit, Inc. will receive payment from your bank account in the amount entered on the date entered.

ii) Automatic Recurring Payments

If you choose to make an automatic recurring ACH payment, you will be required to provide your bank account number and bank account routing number. You will also be asked to submit your authorization to make automatic recurring payments before completing the transaction. For automatic recurring monthly payments, submission will verify that you are authorized to set up automatic recurring payments from your bank account, and that you agree that VW Credit, Inc. will receive payments from your bank account for any amounts due on your retail loan or lease. Recurring payment amounts may vary and could include late charges, monthly payments, parking tickets or personal property tax. You will be notified of the date the initial deduction when you register for automatic recurring ACH payment. You will also be notified on your monthly account statement, prior to withdrawal, if the deduction amount is changing.

6. Alerts Services

The notification service allows you to request and receive messages about your Account. You may receive alerts through email message(s) and/or text enabled cell phones. Each alert will be effective after set up of the alert parameters and delivery points using the alerts service.

To receive alerts, you must enroll in the alerts service separately.

i) Email and delivery timing

You agree that each alert might not be encrypted, and may include your name and information pertaining to your Account. Receipt of any alert may be delayed, or prevented by factors or entities outside of our control, such as your Internet service or email providers. We neither guarantee the delivery or the accuracy of the contents of any alert. VW Credit, Inc. will not be liable for losses or damages arising from (a) non-delivery, delayed delivery, or wrong delivery of any alert; (b) inaccurate content in an alert; (c) your use or reliance on the contents of any alert for any purposes. We reserve the right to terminate any request from you, for any alert, at any time. The information in any alert may be subject to certain time lags and/or delays. You will manage the types and timing of your alerts and the alerts may be stopped or suspended by you at any time.

ii) Termination

Either you or VW Credit, Inc. may terminate your use of the alerts service at any time without notice.

7. Online Fees

There are no monthly or transaction fees for Online Service(s). If we add fees in the future, you will receive notification from us about the amounts, terms and conditions of such fees. You will have the choice to discontinue your enrollment in the Online Service(s).

Fees noted in this Agreement do not affect the terms and conditions of your Contract. Please note that fees may be assessed and billed separately by your Internet Service Provider or cellular telephone provider.

8. Dispute Resolution

Disputes between you and VW Credit, Inc. under this Agreement that relate to your account(s) are subject to the provisions of your lease agreement or Contract, disclosure statement, security instrument and applicable legal remedies.

In case of questions or errors concerning your invoice displayed through your online access; you may dispute the information by calling a Customer Care representative at:

Audi Financial Services: 888-237-2834 (8 a.m. to 10 p.m. Eastern Time)

Volkswagen Credit: 800-428-4034 (8 a.m. to 10 p.m. Eastern Time)

9. Security for Accounts

You will use a username and a password, and/or such other security and authentication techniques as we may require from time to time, for utilizing Services and accessing your Account. It is your responsibility to keep your password and other access information secure and confidential. We recommend that you change your password regularly.

We may also require additional security procedures to initiate certain transactions, which may require special hardware, software or third party services, and we may offer you additional, optional security procedures, to help enhance the security of your Eligible Account.

i) Creating and Changing Password

Upon validation, passwords can be changed within the Online Service, within the profile section of the Website or by calling a Customer Care representative at:

Audi Financial Services at 888-237-2834 (8 a.m. to 10 p.m. Eastern Time) or

Volkswagen Credit at 800-428-4034 (8 a.m. to 10 p.m. Eastern Time).

Passwords requirements are for your security, and must have the minimum number and type of characters we may specify from time to time. Please access password help on the profile section of the Website or call a Customer Care representative for support.

ii. Protecting Security

If you believe that your password may have been lost or stolen, or that someone has viewed, downloaded, or deleted electronic records from your Account or Online Financial Service without your permission, or if you suspect any fraudulent activity on your Account, you agree to immediately notify Customer Care by calling:

Audi Financial Services at 888-237-2834 (8 a.m. to 10 p.m. Eastern Time); or

Volkswagen Credit at 800-428-4034 (8 a.m. to 10 p.m. Eastern Time); or

Writing to VW Credit Inc., P.O. Box 3, Hillsboro, OR 97124

In the event of unauthorized use of your username and password, you may be liable for resulting losses, to the extent permitted by law.

iii) Security of Data Transmission and Storage

Information exchanged through the Online Service(s) is protected by advanced encryption techniques while being transmitted, however, these security measures still require your responsible behavior in protecting your username and password for the Service. Use of electronic communication (Email, SMS or otherwise) should not be considered secured.

You agree and understand that:

(1) You assume all risk that any Account information you download may be accessed by unauthorized third parties;

(2) If you send the information in a manner that is not secure, or if you remove or copy the Account information out of our secure servers by downloading it, we will not be responsible for the security and confidentiality of that information, and that the responsibility will be yours; and

(3) Any Account information that you download is done at your own risk and you are solely responsible for any damage that might occur to the computer, or other electronic device to which you download any information, or any loss or corruption of data that might occur as a result of the downloading or its storage in a computer or other electronic device.

10. Privacy

We are committed to protecting your privacy, as described more fully in the VW Credit, Inc. Privacy Notice. All information gathered from you in connection with using the Service will be governed by the provisions of the VW Credit, Inc. Privacy Notice. We will protect your privacy with the following methods: encryption of all personal information transmitted between the secure portion of our website and yours; firewalls and other technology for securing information kept on our systems; and protecting the physical security of our systems for all information collected or submitted on this site.

We may use automated processes to detect any use of the Online Service(s) that violates the terms of this Agreement or any applicable law.

We are not responsible for the security and confidentiality of the Account information if you use wireless or unsecured connections to download your account information, in which case you acknowledge such connection may permit other persons to access the information being downloaded.

i) Non-Personal Information

When you visit our site, we collect the IP Address of the device you use to connect to the internet. In addition, we gather information such as Your Internet Service Provider (ISP), type of connection, browser and operating system used to access our site and the date and time you access our site. This information does not identify you personally. It is collected and used to generate statistics, measure site activity and improve the usefulness of our site.

When you browse our site or receive one of our emails, we use cookies and/or pixel tags to collect information and store your online preferences. Cookies are used widely and most browsers are set up to accept them automatically. If you would prefer, you can choose to reject cookies by changing the settings in your web browser.

Pixel Tags are used to enhance your user experience. Pixel Tags are small graphic files that allow us to monitor the use of our site. A pixel tag can collect information such as the IP address of the computer that downloaded the page on which the tag appears; the URL) of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server.

It is important to note that cookies or pixel tags do not capture any information that can personally identify you.

If you visit our mobile site, we collect additional non-personal information, such as, the type/model of the mobile device viewing the site, operating system and the mobile device's service provider. We do not use your GPS data to determine your location at this time.

Do Not Track (DNT) preferences are incorporated into some browsers and. when turned on, send a signal to the website you are visiting that you do not wish the collection and use of data regarding your online searching and browsing activities. As there is not yet a common understanding on how to interpret the DNT signal, we currently do not respond to DNT signals on our site.

ii) Personal Information

When you visit our site, we will not collect any personally identifiable information unless you provide it to us voluntarily, such as the information you provide when you register for our account management site, or enroll in our automated payment program. Personally identifiable information includes data such as your name, street address, telephone number, email address and banking account information. The information you provide is used to improve our services in accordance with our Privacy Notice and is never provided or sold to any third party company for that company's independent use.

Automated payments: If you are already our customer, you may decide to enroll in automated payments and authorize VW Credit, Inc. to automatically withdraw scheduled monthly payments from your bank account. In order to enroll, we will request that you provide personally identifiable information such as your VW Credit, Inc. account number, the last four digits of your social security number, your bank's name and routing number, and your bank account type and account number. This information is collected and used in a manner appropriate to process your automated payment enrollment request. Note that you can also change or update your Automated Payment information any time by logging in to your VW Credit, Inc. account.

iii) How We Protect You and Your Personal Information

Individualized Password

When you register for our account management site, VW Credit, Inc. asks you to create your own username and password, to access your account(s). This information is encrypted during transmission.

Security Questions

VW Credit, Inc. requires you to select a security question and provide an answer. If we ever need to confirm your identity online, your correct answer to the security question will help us verify your identity.

Timed Log-off

VW Credit, Inc.'s system will automatically log you out of your account after 13 minutes of inactivity. This reduces the risk of others accessing your information from your unattended computer.


VW Credit, Inc.'s computer systems are protected 24 hours a day by firewalls that block unauthorized entry.


During any transaction, our encryption turns your information into a coded sequence with billions of possible variations, making it nearly impossible for unwanted intruders to decipher.

Constant Surveillance

VW Credit, Inc.'s security team maintains and monitors our security systems to make sure that your accounts are safe and secure.

Technology Updates

To resist constantly evolving online threats, VW Credit, Inc. has adopted proven industry technology standards to protect your account security. In addition, VW Credit, Inc. collaborates closely with major producers of internet browsers like Microsoft®, Mozilla®, and Apple® to ensure that new web browsers meet our standards and can be included in our list of supported browsers.

11. Disclaimers

List of Restrictions

Neither the website nor any element thereof, including, without limitation, text, graphics, images, or other materials, may be copied, repurposed, uploaded, posted, transmitted, or redistributed, except that you may download one copy of such materials to your individual computer solely for your personal, non-commercial use only (which also excludes any use by any governmental, educational, charitable, or other institutional use that is not strictly a personal use by you), provided that all copyright and other proprietary notices appearing on such materials are strictly preserved without any alteration, modification, or obfuscation. With respect to any software downloaded by you from the website, such software, and all elements thereof, is licensed to you by us for your personal use only. You may not modify or prepare derivative works based upon the website, or any element thereof, and you may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise attempt to access the source code to any software downloaded from the website.

Reservation of Rights

All rights, titles, and interests in and to this Website are owned by VW Credit, Inc. "Audi", "Audi Financial Services", model names, and the four rings logo are registered trademarks of Audi AG. The Volkswagen logo, the word "Volkswagen," all Volkswagen vehicle names, the Volkswagen advertising slogan, and "Premier Purchase Plan" are registered trademarks of Volkswagen of America, Inc. All other trademarks, service marks, and trade names are the property of their respective owners. None of the items mentioned herein may be used without the express written consent of the owner. All rights not expressly licensed hereunder are reserved by VW Credit, Inc. All trademarks, service marks, and trade names are proprietary to Volkswagen of America, Inc. In particular, the Volkswagen logo, the word "Volkswagen," all Volkswagen vehicle names, and the Volkswagen advertising slogan are registered trademarks. None of the items mentioned herein may be used without the express written consent of Volkswagen of America, Inc. All rights not expressly licensed hereunder are reserved by Volkswagen of America, Inc.

12. Limitation of Liability and Disclaimer of Warranties

We will not be liable:

(1) If you, or anyone you allow, commits any fraud or violates any law or regulation.

(2) If any electronic terminal, telecommunication device or any part of the electronic fund transfers system is not working properly, or if availability or performance of the service is limited due to scheduled system maintenance.

(3) If you have not properly followed the instructions for using our website.

(4) If circumstances beyond our control (such as fire, flood, computer virus, power outage or improper transmission or handling of payments by a third party) prevent the payment, despite reasonable precautions taken by us.




Links to Third Parties' websites

This website may contain hyperlinks, which links you to other documents or websites that are operated by third parties other than us. Such hyperlinks are provided solely for your reference. We do not control such websites and are not responsible for their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. Accordingly, you agree to hold harmless us, our parent, subsidiaries and affiliates, and the shareholders, officers, directors, employees, and agents of any of them against and from and against any and all claims, demands, judgments, costs, liabilities, expenses (including attorneys' fees), and damages arising out of claims resulting from hyperlinking, including, without limitation, any claims alleging facts that if true would constitute a breach by you of these terms and conditions.

Limit to U.S. Users

This website is presented by us from within the United States, and we make no representation that materials in the website are appropriate or available for use in locations outside the United States. In addition, you are responsible for complying with any US or all local laws in your jurisdiction that may impact your right to use the website.

Modification of These Terms and Conditions

We reserve the right to change this Agreement at any time by revising the terms and conditions herein. You are responsible for regularly reviewing these terms and conditions. Continued use of this site following any such changes shall constitute your acceptance of such changes.

General Terms and Conditions

This Agreement shall be deemed to include all other notices, policies, disclaimers, and other terms contained in this site; provided, however, that in the event of a conflict between such other terms and the terms of this Agreement, the terms of this Agreement shall control. This Agreement shall be deemed to have been made in the Commonwealth of Virginia, U.S.A. and shall be interpreted, and the rights and liabilities of the parties hereto determined in accordance with the laws of the Commonwealth of Virginia, U.S.A., without regard to conflicts of law principles. The parties consent to the exclusive jurisdiction of the state and federal courts in the Commonwealth of Virginia, U.S.A. for the determination of any claim or controversy between the parties and arising out of or relating to this Agreement. Both parties hereby consent to the jurisdiction of the Virginia courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis. User acknowledges that no joint venture, partnership, employment, or agency relationship exists between you or us as a result of this Agreement or use of this site. You agree not to hold yourself out as a representative, agent, or employee of ours and we shall not be liable for any representation, act, or omission of you. Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of our rights to comply with law enforcement requests or requirements relating to your use of this site or information provided to or gathered by us with respect to such use. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect. This Agreement constitutes the entire agreement between you and us with respect to this site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to this site. A printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.


By clicking "I Agree", you hereby confirm that you have read or had a sufficient opportunity to read this Agreement, accept and agree to all of its terms, and give us your affirmative consent for us to provide Communications to you and conduct business regarding the Account in an electronic form, as described in this Online Consent and Usage Agreement. You further agree you have provided us with a current email address to which we may send electronic communications to you. You will not receive paper communications unless you withdraw your consent. You may withdraw your consent and convert to receiving paper communications via U.S. Mail by contacting VW Credit, Inc., Customer Service at 888-237-2834 for Audi Financial Services or 800-428-4034 for Volkswagen Credit - or send us cancellation instructions in writing to VW Credit, Inc., P.O Box 3, Hillsboro, OR, 97124. You understand that this change may take up to two (2) months to become effective. Any limitation or suspension of access will not affect your obligations under your Contract. You also understand and agree nothing in this Online Access and Usage Agreement relieves you from your payment and other responsibilities under your Contract.

© 1997-2017 VW Credit, Inc. All rights reserved.

You must accept the Conditions of Online Access to continue.

Volkswagen Credit Security Information

We are committed to providing our customers with the highest level of security available. In order to ensure that the information you submit to and receive from us is protected, we require that your browser is enabled with 128-bit encryption Secure Sockets Layer (SSL) technology. Without this technology, access will be denied. SSL, which is supported by commercially accepted browser versions supplied by Microsoft, Netscape, and AOL, encrypts sensitive information such as your account number, name, address, and phone number before it travels over the Internet. We also use additional technologies and measures to prevent unauthorized access or disclosure, maintain data accuracy, and ensure appropriate use of this information.

For more information on how Volkswagen Credit protects you and your information, please read our Privacy Policy and Usage Agreement.

Should you have other questions or concerns about our security policy, please call us at 800-428-4034, Monday - Friday, 8 a.m. to 10 p.m. Eastern.

You can find out more information about how to protect yourself against Internet fraud, secure your computer, and protect your personal information by visiting OnGuard Online, a service of the Federal Trade Commission.